Return & Refund Policy
This policy explains returns, refunds, defects, and hygiene-related restrictions in plain terms.
Summary
Unopened items may be eligible within the stated return window
Opened items are generally restricted for hygiene reasons
Defects, shipment errors, and damaged deliveries receive priority support review
Unused and unopened items may be considered for return within the documented return window from delivery.
Opened items are generally not eligible for return unless there is a verified defect, shipping error, or legal requirement to do otherwise.
Refunds are issued back to the original payment path when the payment provider supports it.
For assisted orders, support will explain the available refund path and keep the order record updated.
Support may request order number, delivery photos, packaging condition, and defect details before approving a return or refund outcome.
All refund decisions should stay consistent with the payment and order status shown for the order.